At FinanceHero, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and secure manner. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, use our services, or register for our courses. By using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect two types of information from you: personal data and non-personal data.
Personal Data:
This is information that can identify you as an individual. The personal data we may collect includes:
- Name
- Email address
- Phone number
- Address (for billing or contact purposes)
- Payment information (processed through secure payment gateways)
- Account login details (for online courses)
- Any other personal information you provide through forms or communication with us
Non-Personal Data:
We may also collect non-personal information, which cannot be used to identify you individually. This includes:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited on our site
- Time spent on the website
This information is primarily used for statistical analysis to improve our services.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- To process and manage your course registration
- To send you relevant course updates, notifications, and newsletters
- To respond to your inquiries and provide customer support
- To improve our website and services based on your preferences and feedback
- To process payments and prevent fraud
- To send you marketing communications (only if you have opted in)
We may also use non-personal data to analyze website traffic and user behavior to enhance the performance of our website and services.
3. How We Protect Your Information
We use industry-standard security measures to protect your personal data, including encryption, secure servers, and firewalls. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
We ensure that any third-party service providers we work with (e.g., payment processors, hosting providers) have adequate data protection practices in place to safeguard your information.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your personal data with third-party service providers who assist us in managing our website, processing payments, and sending emails. These third parties are only permitted to use your information for the specific services they provide to FinanceHero.
- Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event that FinanceHero is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and provide personalized content. Cookies are small files stored on your device that collect information such as your browsing preferences, login status, and device information.
You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of some parts of our website.
For more detailed information about how we use cookies, please refer to our Cookie Policy.
6. Your Rights and Choices
You have the following rights in relation to your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it.
- Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., for legal obligations or contractual reasons).
- Opt-out of Marketing Communications: If you no longer wish to receive marketing communications, you can opt-out by following the unsubscribe link in any email we send or by contacting us directly.
- Data Portability: You may request a copy of your personal data in a structured, commonly used format for transfer to another service provider.
To exercise any of these rights, please contact us using the details provided in the Contact Us section of this policy.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
8. Changes to This Privacy Policy
FinanceHero reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.